FAQs
You can schedule an appointment by calling our office directly or using our online booking system to request the appointment. If it’s your first time here, you can start the registration process by going to our website and fill out the new patient forms in the office section. Once completed, please email to info@abckidspediatrics.com and We’ll call you to coordinate and schedule appt. at the convenience of your time.
If its your first time with us, please bring your child’s insurance card, any medical records or vaccination history, a list of current medications, and any questions or concerns you may have. If it’s a well-child check-up, you might also want to bring their ASQ-3 filled out if they’ll need one for their age.
For a listing of age-specific well visits forms, visit (link for forms)
During a well-child visit, we will perform a thorough physical exam, track growth and development, update vaccinations, and discuss any concerns you may have. Your child’s vision and hearing may also be checked depending on their age.
We follow the guidelines set by the Centers for Disease Control (CDC) and the American Academy of Pediatrics and encourage our patients to do the same. Vaccinations are given according to the recommended vaccination schedule. We’ll make sure to inform you about the vaccines your child is due for and discuss benefits/ risks and answer any questions you may have before administration.
What If I want to decline vaccines? We ask that parents make informed, evidence-based decisions about their child’s immunization. We may be able to accommodate alternative schedules however parents must sign a waiver each and every time a CDC scheduled vaccine is declined.
If your child is sick or running a fever, please call our office. We can help determine whether your child needs to be seen in person or if their symptoms can be managed at home. For fevers, make sure you have a thermometer you’re familiar and know how to use. It’s important to monitor temperature and the doctor will ask how high the fever has spiked. Also keep your child hydrated, and use fever-reducing medications as advised by your doctor.
Yes, we offer same-day or urgent care appointments for our stablished patients with illnesses or injuries that need immediate attention. Call our office as soon as possible, and we’ll do our best to accommodate you.
You can request a prescription refill by calling our office or using the patient portal (Healow) or you can have the pharmacy send us a request by e-refill. Please call your pharmacy first to make sure you have no remaining refills.
We cannot give refills on antibiotics or steroids without seeing your child first. The only exception to this rule is for patients on prophylactic antibiotics for chronic health conditions (e.g., sickle cell anemia, chronic urinary tract infections, etc.). Please allow at least 24 hours for processing. We do not give refills on medications prescribed by a sub-specialist.
If you are running late, please call ahead to let us know. Patients are given a 15 minute grace period. If patients are unable to arrive within the 15 minute grace period, it may be necessary to reschedule. If the schedule allows, we may still be able to see your child.
If you need to cancel or reschedule, please give us at least 24 hours’ notice to avoid the $50 cancellation fee.
Yes, you are welcome to bring your other children to the appointment. However, we do recommend that you try to keep appointments for siblings separate if possible, to ensure that your time with the doctor is focused on the child being seen.
If you have a question, your child is sick, or have a concern after office hours, please call our office and follow the after Hours prompt to leave a voice or text message. (252) 588-KIDS.
Please note: This line is for urgent medical questions only. Calls would be answered based on urgency and order received.
For emergencies, please go to the nearest urgent care center or emergency room.
We accept a variety of comercial insurance plans and Medicaid. Please contact our office or check with your insurance provider to confirm that we are in-network for your plan. We also have up to 30% discount for uninsured patients. If you have any issues with billing or coverage, we’ll be happy to assist you.
Our team is always available to help, and if you need to speak directly with the pediatrician, we can arrange a call or an appointment. For urgent concerns, we prioritize getting in touch with you quickly.
Please let the office coordinator know you need forms for that visit and we’ll have it ready for the end of the visit. If your child has had a WCC within 1 year, you can drop off your school form at our front desk with the receptionist. Please note forms may take 5-7 business days to complete. There is a $10 charge for the completion of each form for patients with private (non-Medicaid) insurance if forms are brought 7 days after WCC.
We take precautions to ensure the safety and cleanliness of the office, especially during flu season or when there are outbreaks. We have a sick waiting room dedicated to minimize the risk of exposure among healthy kids.
We have appointments available for newborns discharged from the hospital Thursday or Friday needing to see their PCP within 1-2 days. An appointment is required.